FAQs wholesale

WHERE ARE ALL THE PRODUCTS? I CAN ONLY SEE SOME PRODUCTS, NOT ALL.

The wholesale products are listed over multiple pages. Click the ">>" icon in the black banner to go to the next page. 

What is your wholesale minimum?

Our wholesale re-order minimum is $150AUD.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card payments, PayPal and Afterpay. Please follow the instructions at checkout. 

HOW DO I PAY USING AFTERPAY? 

Afterpay allows you to shop now and pay later. The payment platform allows you to buy from our store and pay in four equal instalments due every fortnight. There are no fees to use Afterpay. All payments are interest free and you will receive your order straight away.

To use Afterpay, you must:

eco jewellery Australia Live in Australia

eco jewellery Australia Be over 18 years of age

eco jewellery Australia Have an Australian debit or credit card

To pay using Afterpay complete the instructions below:

1.) Go to your cart and click 'checkout'.

2.) Input your shipping details and click on 'payment method'.  

3.) Select Afterpay as your payment method.

4.) After clicking 'complete order', you will be redirected to Afterpay to complete your purchase securely.

Click here for more info on Afterpay's Terms and Conditions.   

Note there is a $1000 limit with Afterpay payments

HOW MUCH WILL POSTAGE COST?

Shipping costs will be calculated at checkout. 

AUSTRALIA
Wholesale parcels will be shipped using Australia Post express shipping. Shipping will be between $15.95AUD and $30.95AUD depending upon the size of your order.

EVERYWHERE OUTSIDE OF AUSTRALIA
Wholesale parcels will be shipped using Australia Post pack and track shipping. Shipping will be between $30AUD and $45AUD depending upon the size of your order.

HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE? 

We ship all items with Australia Post. All jewellery items will be posted within 1-3 business days after payment has been received. Postage delivery times vary from country to country and city to city, and can also be affected by country customs or postal services. 

AUSTRALIAN DELIVERIES 
In general, items bound for Australian destinations usually arrive within 1-6 business days from the postage date. 

EVERYWHERE OUTSIDE OF AUSTRALIA 
Parcels sent to addresses outside of Australia can take anywhere between 6-15 business days to arrive in your country. We have found on average that most parcels take the full 15 business days to arrive. Please note, due to postage services out of our control, some parcels to Canada are taking up to 5 weeks to arrive.

Note: If there are any custom issues or country refusal issues with your parcel, we are unable to accept responsibility. If the parcel is returned to us from your country's customs, we will happily refund your money. We would recommend checking your country's custom laws before placing an order.

What are your wholesale terms and conditions?

Cancellations Cancelled orders are subject to a 50% cancellation fee, to be paid within 20 days of cancellation. Shipment dates that have been pushed back by the buyer 60 days or more from the original estimated shipment date will be treated as cancelled orders and will be subject to the 50% cancellation fee. Unpaid fees will be submitted to a collection agency after 90 days. The amount due will include all legal and agency fees.
Confidentiality
Buyer agrees to keep all wholesale pricing, terms and conditions confidential. Wholesale pricing, terms and conditions should not be published or discussed with other parties by the buyer under any circumstance.
Returns
Damaged or missing goods claim must be submitted within 7 days from delivery. A refund for the damaged goods will be completed within 5 days of the goods being returned. Shipping costs for the damaged goods will also be refunded.