RETURNS + FAQS - One Happy Leaf

RETURNS + FAQS

DO YOU OFFER REFUNDS?

Over at One Happy Leaf headquarters we want you to love your jewellery items! So, if you're not happy please make contact within 7 days from when you received your wooden treasure. One Happy Leaf will refund you the amount of the purchase (minus shipping) once the jewellery has been returned in its original condition.  

It's really that simple! 

HOW MUCH WILL POSTAGE COST?

Shipping costs will be calculated at checkout. You can choose whether to have your parcel shipped with, or without registered tracking. 

AUSTRALIA
Most jewellery pieces in Australia can be shipped for AUD$4.50 (without tracking) or AUD$8.95 (with tracking). The shipping of two or more jewellery pieces will cost AUD$8.95 and will be tracked. Express shipping is also available at check out. Note that shipping is FREE for orders above AUD$65.

EVERYWHERE OUTSIDE OF AUSTRALIA
Most jewellery pieces posted outside of Australia can be shipped for AUD$4.60 (without tracking). Two or more jewellery pieces will cost AUD$9.95 (without tracking). Shipping with tracking is a flat fee of AUD$24.60 regardless of the number of pieces added to the cart. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit card payment and PayPal payments through PayPal. Please follow the instructions at checkout. 

HOW DO I PAY BY CREDIT CARD? 

You can pay for your order using your credit card through PayPal without having to have a PayPal account. PayPal allows you to use most credit cards.  

After clicking 'Checkout' you will notice that the 'Billing and Payment' displays PayPal - don't worry, you don't need a PayPal account. After clicking "Place my order" you will be redirected to PayPal's website. You have two options from this point forward, either to:

1.) Log into PayPal or, 

2.) Pay with credit or debit card 

Click on "pay with credit or debit card" and from there you can complete the order by entering your credit card details securely through PayPal without having to have a PayPal account.

HOW LONG WILL IT TAKE FOR MY PURCHASE TO ARRIVE? 

We ship all items with Australia Post. All jewellery items will be posted within 1-3 business days after payment has been received. Postage delivery times vary from country to country and city to city, and can also be affected by country customs or postal services. 

AUSTRALIAN DELIVERIES
In general, items bound for Australian destinations usually arrive within 1-6 business days from the postage date. 

EVERYWHERE OUTSIDE OF AUSTRALIA
Parcels sent to addresses outside of Australia can take anywhere between 6-15 business days to arrive in your country. We have found on average that most parcels take the full 15 business days to arrive. Please note, due to postage services out of our control, some parcels to Canada are taking up to 5 weeks to arrive.

Note: If there are any custom issues or country refusal issues with your parcel, we are unable to accept responsibility. If the parcel is returned to us from your country's customs, we will happily refund your money. We would recommend checking your country's custom laws before placing an order.

DO YOU OFFER REFUNDS?

Over at One Happy Leaf headquarters we want you to love your jewellery items! So, if you're not happy please make contact within 7 days from when you received your wooden treasure. 

One Happy Leaf will refund you the amount of the purchase once the jewellery has been returned in its original condition.
  

I HAVE A COUPON CODE FROM SIGNING UP TO HAPPY MAIL, HOW DO I USE IT?

1 :: Once you have added your jewellery pieces to your cart, click "checkout".

2 :: Enter your coupon code on the right hand side of the screen.

3 :: Hit apply and give yourself a little high five because you have just gotten a discount!

Add coupon here

Have a question that hasn't been answered above? No problem, send us an email here.